Frequently Asked Questions

Everything you need to know about shopping with Neilson Boutique.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location, generally ranging from 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Please visit our Returns Portal to generate a prepaid shipping label.

How do I know which size to choose?

Each product page features a detailed size guide. Since we curate pieces from various designers, we also include 'Fit Notes' to indicate if an item runs small, large, or true to size.

Do you restock items that are sold out?

To maintain exclusivity, many of our boutique pieces are limited edition. However, you can sign up for 'Back in Stock' notifications on the product page to be alerted if a return or restock occurs.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

How should I care for my Neilson Boutique garments?

Care instructions are located on the inner label of every garment. For our silk and wool blends, we highly recommend professional dry cleaning to maintain the fabric's integrity.